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Return and Refund Policy

1. Return Policy

We want you to be fully satisfied with your purchase. If you’re not completely happy with your order, you can return it within 7 days of receiving it, subject to the following conditions:

  • Eligibility for Return: Items must be unused, in their original condition, and in the original packaging. Items that are not eligible for return include:
    • Personalized or custom-made products
    • Clearance or final sale items
  • How to Return: To initiate a return, please contact our customer support team at [contact@halfskull.com] with your order number and reason for return. You will be provided with return instructions.
  • Return Shipping: You are responsible for the return shipping costs unless the item is defective, damaged, or not as described.
  • Processing Time: Once we receive your return, we will process it within 3 business days. You will receive an email confirmation once your return has been processed.

2. Refund Policy

We offer refunds for eligible returned items under the following terms:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 3 business days for the refund to be reflected on your account after processing.
  • Partial Refunds: If your returned item is opened, damaged, or missing parts, you may receive a partial refund based on the condition of the returned item.
  • Non-Refundable Fees: Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
  • Exchanges: If you wish to exchange an item, please contact our customer support team to arrange for a replacement item.

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at contact@halfskull.com with a photo of the issue, and we will arrange for a replacement or a full refund.

4. How to Contact Us

For any inquiries regarding returns or refunds, feel free to contact us at contact@halfskull.com or call us at 8972723644. Our customer support team is available [24 x 7].