Last updated: 7 October 2026

At Halfskull, a brand of HALFSKULL APPARELS LLP, we want you to be fully satisfied with your purchase. This policy explains how order cancellations, returns, exchanges and refunds work for orders placed on https://halfskull.com.

1. Order Cancellation

• Before dispatch: you can cancel your order at any time before it is dispatched. Email ha******************@***il.com or call +91 8972723644 with your order number. Orders are usually dispatched within 1–2 working days, so please contact us as early as possible.
• Refunds for cancelled prepaid orders: if you cancel a prepaid order before dispatch, we will refund the full amount paid to the original payment method.
• After dispatch: a dispatched order cannot be cancelled. Once it is delivered, you can request a return under section 2 if the item is eligible.
• Cash on Delivery orders: if you cancel a COD order before dispatch, the ₹49 confirmation payment is non-refundable. Please cancel before dispatch instead of refusing the parcel at delivery. Refusing COD parcels without a valid reason may lead to Cash on Delivery being disabled for your future orders.
• Cancellation by us: we may cancel an order if an item is out of stock, there is a pricing or listing error, we suspect fraud, or the delivery address is not serviceable. Any amount you have paid, including a COD confirmation payment, will be refunded in full.

2. Returns

If you are not completely happy with your order, you can request a return within 7 days of delivery, subject to the following conditions:

• Eligibility: items must be unused, unwashed, in their original condition and in their original packaging.
• Not eligible for return: personalised or custom-made products, and clearance or final sale items.
• Return shipping: you are responsible for return shipping costs, unless the item is defective, damaged or not what you ordered.

3. How to Request a Return

1. Email ha******************@***il.com or call +91 8972723644 within 7 days of delivery with your order number, the item(s) you want to return and the reason. For damaged, defective or wrong items, attach clear photos.
2. Our support team will review your request and share return instructions.
3. Pack the item securely in its original packaging and send it back as instructed.
4. Once we receive the item, we will inspect it and process your return within 3 business days. You will receive an email confirmation once it has been processed.

4. Damaged, Defective or Wrong Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible (within 7 days of delivery) at ha******************@***il.com with your order number and photos of the issue. After verification, we will arrange a replacement or a full refund, and you will not have to pay for return shipping.

5. Exchanges

If you wish to exchange an item (for example, for a different size), please contact our support team to arrange it. Exchanges are subject to stock availability; if the item you want is not available, we will process a refund instead.

6. Refunds

• When: refunds for returns are issued after we receive and inspect the returned item.
• Prepaid orders: refunded to the original payment method (UPI, card, net banking or wallet) through Cashfree Payments.
• Cash on Delivery orders: the ₹49 confirmation payment is a non-refundable payment that covers handling charges, returned only if we cancel the order or cannot deliver it. On a return, we refund the order total minus the ₹49 confirmation payment: the cash you paid at delivery is refunded by bank transfer or UPI to the details you provide (account holder name, account number and IFSC, or UPI ID).
• Timing: please allow up to 3 business days after processing for the refund to reflect in your account. The exact time can depend on your bank or payment provider.
• Partial refunds: if a returned item is used, damaged or missing parts for reasons not caused by us, we may issue a partial refund based on its condition.
• Amount: refunds are based on the amount you actually paid for the item, after any discounts (including the prepaid discount).

7. Cash on Delivery confirmation payment

• To confirm a Cash on Delivery order you pay a ₹49 confirmation payment online. It is part of your order total (it is not an extra charge), so you only pay the balance in cash at delivery.
• The confirmation payment is a non-refundable commitment payment, returned (to the original payment method) only if we cancel the order or cannot deliver it.
• If you return an eligible item after delivery, we refund the order total minus the ₹49 confirmation payment, as described in section 6.

8. Non-Refundable Charges

• Any shipping charges are non-refundable, unless the return or cancellation is due to our mistake (for example, a damaged, defective or wrong item, or an order cancelled by us).
• Return shipping costs paid by you are not refunded, except in the cases above.

9. Need Help?

For any questions about cancellations, returns or refunds, contact us:

HALFSKULL APPARELS LLP
14, Sarada Pally (Street No. 4, Ward No. 10), Tarakeswar, Hooghly, West Bengal – 712410, India
Phone: +91 8972723644
Email: ha******************@***il.com
Customer support: Monday to Saturday, 10 AM – 8 PM IST

If your concern is not resolved, you can contact our Grievance Officer as described in our Terms and Conditions. See also our Shipping and Delivery Policy.